FAQs

What do I do if I am delayed and might be arriving late?

In the booking confirmation email you will be given a phone number for the College and an after hours number generally a mobile phone number. Phone the College directly to let them know you will be late. If you arrive late and the College is closed you may need to press the buzzer at the entry door or ring the after hours phone number. Someone will be available to let you into the College.

How can I cancel a booking?

Go to www.universitystays.com.au/mybookings and enter your booking confirmation number and password. (As displayed on the booking confirmation page and sent to you in the confirmation e-mail. Please contact help@universitystays.com.au stating your full name in case you do not have saved your details.) Usually a refund will be processed within two business days but please note that it might take longer to show up in you credit card account.
The details of the cancellation policy are outlined in the Terms and Conditions

How do I change my booking?

Go to www.universitystays.com.au/mybookings and enter your booking confirmation number and password. (These were displayed on the booking confirmation page and sent to you in the confirmation e-mail. Please contact help@universitystays.com.au stating your full name in case you do not have saved your details.)
The details of our Cancellation and Amendment Policy are outlined in the Terms and Conditions

Can you resend my confirmation?

The best way to obtain details of your booking is to login to www.universitystays.com.au/mybookings. You will see all your booking details and can re-send yourself your confirmation e-mail.
In case you have not saved your booking confirmation number and password, please email help@universitystays.com.au stating your full name and we will resend your booking details within two working days.

Where do I find my booking confirmation number and password?

When you book a room, after you hit the ‘submit’ button, a window will open and show you your booking confirmation number and a randomly generated password. Further you will see a link to the ‘My Bookings’ page. At the same time we will send you a confirmation email containing these details to the email address that you provided in the booking form.

Why is it not possible to book a room for today or tomorrow?

The Colleges usually need two or three business days notice before accepting a guest. This is so they can get the rooms ready. Colleges are not a hotel and staff may be checking bookings only once a day and organise rooms to being cleaned only once a day.

How do I contact the College where I will be staying?

You will receive complete directions and contact information, including email address, telephone number and street address in your booking confirmation. If you have a question about a specific College which is not covered in the information on the website, please email admin@universitystays.com.auand we will find out for you.

Why does the page look funny and the bookings are not working?

In order to view the fully functional page, you need to have JavaScript enabled in you web browser.

Is the online booking secure?

Yes, the booking process is as secure as a transaction via the Internet can be. We use SSL for the booking pages and the booking itself is facilitated through SecurePay. We do not store your full payment details but only the information we need in order to process your booking and a possible refund. All payment information stored in our database is encrypted.

What is a College?

A College is a student residence, which also provides academic tutorials to students during the term. Most Colleges are located on University campuses. Many Colleges were established more than one hundred years ago and some have religious affiliations. Colleges are also referred to as dorms, dormitories, student housing and campus housing.

What is the difference between a College and a Hotel?

A College is quite different from a hotel; providing comfortable surroundings for students during the University terms and visitors during University holidays Colleges usually have a dining hall, several common rooms some with TV or fireplace and tea & coffee making facilities. Some colleges have communal gardens, a library as well as sporting grounds.
During the University holidays guests can enjoy the colleges tranquil grounds and use of common areas as well as facilities.

But please note: there is no room service and rooms may not be serviced on a daily basis. Further you are usually expected to carry your own bags to your room. Reception hours are often normal business hours with someone on call after hours.

A College is home for students during the University term and each room has at least a bed, desk and desk chair. Rooms vary in size. Some Colleges have new wings and the rooms in these wings may have ensuite bathrooms, however, most College rooms have shared bathroom facilities. You can find information about whether a room has a shared or ensuite bathroom in the room listings on the booking pages.

For further information on rooms please see the details specified in the College pages.

What is the difference between a College and a Hostel?

Hostels usually have multiple beds in each room whereas Colleges only have one or two beds in each room. Colleges usually don’t have a kitchen for guests’ use. Most Colleges offer casual guests Bed and Breakfast rates and include a Continental Breakfast in the room rate. Other meals may be available at an extra charge. These meals are usually buffet style and have a good variety of hot food and salads.

Are the rooms empty or do students leave some things behind?

The rooms will not have any student items left behind as the students have to remove all their belongings before they leave the College. The rooms will be vacated, cleaned and prepared for guests.

Beds – What sizes are they and how many people fit in each room?

A single room has one single bed (92cm x 187cm, 3′ x 6’2″) and is suitable for one person.
Double rooms are suitable for two persons and have either one of the following bed sizes
Double, (137cm x 187cm, 4’6″ x 6’2″ ), Queen (153cm x 203cm, 5′ x 6’8″) or King (183cm x 203cm, 6′ x 6’8″).
Twin rooms ares suitable for two persons and have two single beds (92cm x 187cm, 3′ x 6’2″).

Are sheets and towels provided?

Sheets and towels are provided and the bed will be made up with a blanket or quilt. Rooms may not be serviced on a daily basis.

Are there any rules?

Generally guests are asked to keep noise to a minimum, as there will be postgraduate students living at the College who are staying over the holiday period to study. You are expected to respect the College’s house rules. If you plan to have a loud party then a College is not the place to stay.

What about smoking?

Colleges do not allow smoking inside the College and some have a policy of no smoking within the grounds. Please respect the College’s house rules.

Are there any age restrictions?

As the Colleges usually cater for adults, any children staying will need to be supervised. At least one adult is required to make a booking.

Can I make a booking if I am under 18 years old?

You have to be 18 years or older and have a credit or debit card in order to make a booking through our website. If you are younger than 18 and wish to attend summer school your parents can process the booking on your behalf. It is possible to state a different name in the credit card name field. Please contact us by emailing bookings@universitystays.com.au in case you have any queries.

Can I stay at a college if I am under 18 years old?

Yes, you can stay at most colleges if you are under 18 years old and e.g. planning to attend summer school. Please contact us by emailing bookings@universitystays.com.au to confirm before making a booking.

Is there a lift to the bedrooms?

Generally the College buildings are several stories high and mostly have no lift. Even if you have a room on the ground floor you may have a few stairs to negotiate at the front entry and inside the building. Some Colleges have side access and ramps suitable for wheelchair access. Some new buildings are equipped with a level entry and a lift access to some bedrooms and the dining room.

What are the shared bathrooms like and what is an ensuite bathroom?

Shared bathrooms are located in each corridor. They have basins for general use and there are separate cubicles with a shower in each as well as separate cubicles with a toilet in each. In some Colleges men and women use the same bathrooms, in other Colleges the bathrooms are separated into men’s and women’s bathrooms. An ensuite bathroom is a private bathroom off the bedroom.

What is a kitchenette?

A kitchenette contains tea & coffee making facilities and a fridge and is usually located in a common area. In most Colleges guests are welcome to use those facilities free of charge whenever they like.

Are there tea and coffee making facilities?

Yes, all Colleges have tea and coffee making facilities available free of charge in some part of the common areas.

Are there drink machines?

Yes, there are generally coin-operated machines with drinks and snacks located in the common areas.

Are there laundry facilities (washing machine / clothes dryer) I can use?

Yes, there are laundries with coin operated washing machines and dryers for guests to use. Irons and ironing boards are also available.

What hours is reception open?

This varies from College to College. Some receptions are open during normal business hours on Monday to Friday from 9am till 5pm. If reception is closed on the weekends and in the evenings then there is always someone on call for emergencies. This number will be included in your booking confirmation email.

What if my plane is late?

In the booking confirmation email you will be given a phone number for reception and an after hours number generally a mobile phone number. If possible phone ahead to let the College know you will be late. If you arrive late and the College is closed you may need to press the buzzer at the entry door or ring the after hours phone number. Someone will be available to let you into the College.